| Semaine | Période | Agents | Présentés | Répondus | Abandons | Taux décrochage | Talk total | Inter-appel médian |
|---|---|---|---|---|---|---|---|---|
| 2026-W01 | 29/12 → 04/01 | 0 | 6 | 5 | 1 | 83.3% | 0h01 | - |
| 2026-W02 | 05/01 → 11/01 | 8 | 2 857 | 1 102 | 1 755 | 38.6% | 41h22 | 3m08 |
| 2026-W05 | 26/01 → 01/02 | 7 | 1 575 | 1 088 | 487 | 69.1% | 56h35 | 5m25 |
| 2026-W06 | 02/02 → 08/02 | 7 | 2 122 | 1 139 | 983 | 53.7% | 59h40 | 3m19 |
| 2026-W07 | 09/02 → 15/02 | 6 | 1 482 | 1 143 | 339 | 77.1% | 60h20 | 5m58 |
| 2026-W08 | 16/02 → 22/02 | 7 | 1 466 | 1 086 | 380 | 74.1% | 55h26 | 4m13 |
| 2026-W09 | 23/02 → 01/03 | 7 | 1 752 | 1 245 | 507 | 71.1% | 64h59 | 4m19 |
| 2026-W10 | 02/03 → 08/03 | 8 | 1 960 | 1 325 | 635 | 67.6% | 66h35 | 3m03 |
| 2026-W11 | 09/03 → 15/03 | 6 | 2 409 | 1 509 | 900 | 62.6% | 72h48 | 2m20 |
| 2026-W12 | 16/03 → 22/03 | 7 | 2 091 | 1 519 | 572 | 72.6% | 77h14 | 3m03 |
| 2026-W13 | 23/03 → 29/03 | 7 | 1 820 | 1 370 | 450 | 75.3% | 60h24 | 3m57 |
| 2026-W14 | 30/03 → 05/04 | 8 | 2 053 | 1 341 | 712 | 65.3% | 67h34 | 3m32 |
| 2026-W15 | 06/04 → 12/04 | 8 | 1 553 | 1 039 | 514 | 66.9% | 52h24 | 2m54 |
| 2026-W16 | 13/04 → 19/04 | 8 | 1 687 | 1 207 | 480 | 71.5% | 60h29 | 4m13 |
| 2026-W17 | 20/04 → 26/04 | 8 | 1 613 | 1 298 | 315 | 80.5% | 64h55 | 3m36 |
| 2026-W18 | 27/04 → 03/05 | 7 | 1 484 | 1 064 | 420 | 71.7% | 52h02 | 2m57 |
| 2026-W19 | 04/05 → 10/05 | 8 | 1 524 | 1 206 | 318 | 79.1% | 59h57 | 2m29 |
| 2026-W20 | 11/05 → 17/05 | 6 | 1 202 | 835 | 367 | 69.5% | 43h20 | 1m32 |
| 2026-W21 | 18/05 → 24/05 | 8 | 2 125 | 1 357 | 768 | 63.9% | 57h29 | 2m20 |
| 2026-W22 | 25/05 → 31/05 | 7 | 1 323 | 1 012 | 311 | 76.5% | 47h10 | 3m09 |
| 2026-W23 | 01/06 → 07/06 | 8 | 1 395 | 1 127 | 268 | 80.8% | 50h43 | 3m50 |
| 2026-W24 | 08/06 → 14/06 | 7 | 1 338 | 993 | 345 | 74.2% | 43h30 | 3m58 |
| 2026-W25 | 15/06 → 21/06 | 7 | 1 525 | 949 | 576 | 62.2% | 41h55 | 4m05 |
| 2026-W26 | 22/06 → 28/06 | 8 | 1 369 | 1 144 | 225 | 83.6% | 52h36 | 3m54 |
| 2026-W27 | 29/06 → 05/07 | 7 | 1 423 | 1 095 | 328 | 77.0% | 48h36 | 2m10 |
| 2026-W28 | 06/07 → 12/07 | 8 | 1 445 | 1 113 | 332 | 77.0% | 47h50 | 3m34 |
| 2026-W29 | 13/07 → 19/07 | 6 | 960 | 779 | 181 | 81.1% | 32h35 | 3m03 |
| 2026-W30 | 20/07 → 26/07 | 8 | 1 360 | 1 128 | 232 | 82.9% | 54h47 | 3m30 |
| 2026-W31 | 27/07 → 02/08 | 7 | 1 451 | 1 199 | 252 | 82.6% | 62h03 | 2m41 |
| 2026-W32 | 03/08 → 09/08 | 8 | 1 515 | 1 055 | 460 | 69.6% | 55h47 | 2m25 |
| 2026-W33 | 10/08 → 16/08 | 9 | 1 259 | 1 055 | 204 | 83.8% | 51h36 | 3m44 |
| 2026-W34 | 17/08 → 23/08 | 8 | 1 289 | 1 043 | 246 | 80.9% | 52h18 | 2m42 |
| 2026-W35 | 24/08 → 30/08 | 8 | 1 332 | 1 103 | 229 | 82.8% | 50h33 | 2m57 |
| 2026-W36 | 31/08 → 06/09 | 8 | 1 644 | 1 260 | 384 | 76.6% | 56h29 | 3m11 |
| 2026-W37 | 07/09 → 13/09 | 8 | 1 476 | 1 160 | 316 | 78.6% | 50h48 | 3m59 |
| 2026-W38 | 14/09 → 20/09 | 7 | 1 293 | 1 139 | 154 | 88.1% | 55h08 | 4m22 |
| 2026-W39 | 21/09 → 27/09 | 7 | 869 | 705 | 164 | 81.1% | 36h10 | 5m00 |
| TOTAL 2026 | 37 semaines | 10 | 57 047 | 40 937 | 16 110 | 71.8% | 1964h29 | 3m26 |
| Semaine | Période | Agents | Présentés | Répondus | Abandons | Taux décrochage | Talk total | Inter-appel médian |
|---|---|---|---|---|---|---|---|---|
| 2026-W01 | 29/12 → 04/01 | 0 | 102 | 86 | 16 | 84.3% | 1h08 | - |
| 2026-W02 | 05/01 → 11/01 | 6 | 2 366 | 1 753 | 613 | 74.1% | 58h15 | 2m01 |
| 2026-W05 | 26/01 → 01/02 | 6 | 2 486 | 1 612 | 874 | 64.8% | 60h32 | 3m08 |
| 2026-W06 | 02/02 → 08/02 | 5 | 3 411 | 2 037 | 1 374 | 59.7% | 67h22 | 1m13 |
| 2026-W07 | 09/02 → 15/02 | 4 | 3 324 | 2 082 | 1 242 | 62.6% | 69h52 | 3m01 |
| 2026-W08 | 16/02 → 22/02 | 6 | 3 103 | 1 946 | 1 157 | 62.7% | 65h13 | 2m18 |
| 2026-W09 | 23/02 → 01/03 | 5 | 2 227 | 1 546 | 681 | 69.4% | 52h03 | 2m41 |
| 2026-W10 | 02/03 → 08/03 | 7 | 2 219 | 1 526 | 693 | 68.8% | 61h53 | 3m02 |
| 2026-W11 | 09/03 → 15/03 | 7 | 1 940 | 1 410 | 530 | 72.7% | 51h18 | 3m46 |
| 2026-W12 | 16/03 → 22/03 | 7 | 1 806 | 1 381 | 425 | 76.5% | 52h31 | 4m01 |
| 2026-W13 | 23/03 → 29/03 | 8 | 1 382 | 1 143 | 239 | 82.7% | 51h59 | 3m26 |
| 2026-W14 | 30/03 → 05/04 | 6 | 1 410 | 1 189 | 221 | 84.3% | 50h50 | 2m54 |
| 2026-W15 | 06/04 → 12/04 | 9 | 1 123 | 1 043 | 80 | 92.9% | 41h26 | 4m44 |
| 2026-W16 | 13/04 → 19/04 | 9 | 1 406 | 1 177 | 229 | 83.7% | 52h19 | 4m35 |
| 2026-W17 | 20/04 → 26/04 | 9 | 1 293 | 1 203 | 90 | 93.0% | 55h25 | 4m24 |
| 2026-W18 | 27/04 → 03/05 | 9 | 1 503 | 1 346 | 157 | 89.6% | 51h52 | 2m34 |
| 2026-W19 | 04/05 → 10/05 | 10 | 2 558 | 2 202 | 356 | 86.1% | 76h07 | 2m09 |
| 2026-W20 | 11/05 → 17/05 | 10 | 2 209 | 1 847 | 362 | 83.6% | 73h28 | 3m00 |
| 2026-W21 | 18/05 → 24/05 | 12 | 3 303 | 2 840 | 463 | 86.0% | 124h31 | 2m10 |
| 2026-W22 | 25/05 → 31/05 | 13 | 2 223 | 1 945 | 278 | 87.5% | 85h31 | 2m26 |
| 2026-W23 | 01/06 → 07/06 | 11 | 2 317 | 2 044 | 273 | 88.2% | 82h29 | 3m14 |
| 2026-W24 | 08/06 → 14/06 | 9 | 1 478 | 1 373 | 105 | 92.9% | 59h49 | 3m58 |
| 2026-W25 | 15/06 → 21/06 | 9 | 1 594 | 1 437 | 157 | 90.2% | 56h56 | 4m20 |
| 2026-W26 | 22/06 → 28/06 | 11 | 1 687 | 1 546 | 141 | 91.6% | 60h32 | 3m42 |
| 2026-W27 | 29/06 → 05/07 | 10 | 1 927 | 1 723 | 204 | 89.4% | 68h01 | 3m33 |
| 2026-W28 | 06/07 → 12/07 | 10 | 1 938 | 1 723 | 215 | 88.9% | 68h05 | 3m10 |
| 2026-W29 | 13/07 → 19/07 | 10 | 1 340 | 1 183 | 157 | 88.3% | 41h53 | 2m07 |
| 2026-W30 | 20/07 → 26/07 | 9 | 2 047 | 1 822 | 225 | 89.0% | 72h45 | 3m22 |
| 2026-W31 | 27/07 → 02/08 | 8 | 1 670 | 1 482 | 188 | 88.7% | 59h32 | 3m09 |
| 2026-W32 | 03/08 → 09/08 | 8 | 1 947 | 1 715 | 232 | 88.1% | 64h36 | 3m19 |
| 2026-W33 | 10/08 → 16/08 | 7 | 1 541 | 1 348 | 193 | 87.5% | 50h13 | 4m03 |
| 2026-W34 | 17/08 → 23/08 | 6 | 1 728 | 1 510 | 218 | 87.4% | 46h47 | 3m35 |
| 2026-W35 | 24/08 → 30/08 | 8 | 2 644 | 2 209 | 435 | 83.5% | 72h24 | 2m26 |
| 2026-W36 | 31/08 → 06/09 | 8 | 2 272 | 2 005 | 267 | 88.2% | 68h36 | 2m36 |
| 2026-W37 | 07/09 → 13/09 | 8 | 2 213 | 1 937 | 276 | 87.5% | 62h10 | 2m49 |
| 2026-W38 | 14/09 → 20/09 | 8 | 2 163 | 1 874 | 289 | 86.6% | 64h50 | 2m21 |
| 2026-W39 | 21/09 → 27/09 | 7 | 1 448 | 1 230 | 218 | 84.9% | 39h00 | 2m13 |
| TOTAL 2026 | 37 semaines | 13 | 73 348 | 59 475 | 13 873 | 81.1% | 2242h28 | 3m18 |